How credits are charged
- A monitoring job is charged when its run starts, for the requests it plans to make. You see that number, and the credits it costs, before you start the job.
- Quick Stock Check is charged only for the requests that succeed.
- A job you cancel before it starts is not charged.
Credits returned automatically
- If a run fails because of a problem on our side, its credits are returned in full.
- If you cancel a job while it is running, the credits for the requests it had not yet made are returned.
Returned credits go back to the balance of your workspace.
What is not returned
Credits for requests a run has already made are not returned. That includes a request that finds a listing unavailable or removed: that answer is the result of the request.
Asking for a refund
If you would like unused credits taken back and refunded, write to us through the enquiry page with the name of your workspace. We review each request and will tell you the outcome.
Cancelling
You can stop using the service at any time. To close a workspace or an account, contact us.
Contact us
Questions about this page? Write to us through the enquiry page.